When you delete a widget profile, the corresponding installation code will be deprecated or it won't work. Under Chat History, for finished chats and offline messages profile name will be displayed. Once the chat is accepted, the Profile name will be displayed in the chat window. On the incoming chat notification, you will see the profile name which indicates the website from which the customer started the chat. You can just click on the Profile name on the drop-down, to make the customizations (Appearance, Widget Content, Pre-chat form settings, Language, Time Zone, Chat Status, Transcript email id) and click Save. Paste this installation code to the corresponding website's source code, above the tag and HappyFox Chat widget will be installed. Now go to Manage tab > click Installation, copy the code for the corresponding site by clicking on the widget profile drop-down.ĥ. Click Done or Add another Widget Profile button.Ĥ. Enter the required details and hit the Save Widget Profile button.ģ. Click on Appearance from the main menu.Ģ. Ensure that the correct widget is installed on your website. Only admin users will be able to add widget profiles.Īdding a widget profile will not install the widget on the website. This feature is available in all the plans. You can customize look and feel of each chat widget. Refer to this article for more info - Delete account owner.Multi-widget profile feature allows you to customize chat widgets on 3 or more websites and manage chats from all your websites under a single HappyFox Chat account. HappyFox Chat has a provision for the account owner to delete him/herself from the HappyFox Chat account and transfer the account ownership to another agent/admin. This can be done under the Agents tab of your HappyFox Chat account.Ĭlick on the desired agent tile that needs to be removed, and select the 'Delete' option on the right pane below the agent image. The chat messages in the chat transcript will remain the same without being disturbed and only the visitor details will be deleted. Visitor details includes Name, Email address, IP address, OS, Device info, and other information associated with the visitor that is shown in the left pane. On choosing that, they will be prompted with a confirmation message to forget visitor details and on choosing 'Yes', the visitor details of that particular visitor will be deleted/cleared from all their transcripts. They can go to the History tab and choose the desired Chat transcript tile and on the right pane, they can choose 'Forget Visitor details'. How to erase/delete the stored visitor details from the application?Īdmin can forget the visitor details in the chat transcript stored under the History section of their HappyFox Chat account. After editing the visitor details and clicking the ' Save' button, the visitor details will be updated in the desired chat transcript.ģ. That will give the provision to edit the visitor detail fields. They can go to the History tab and choose the desired Chat transcript tile and click the ' Edit visitor details' option on the right pane. How to edit the visitor details from the history section?Īdmin can edit the visitor details in the chat transcript that is stored under the History section of their HappyFox Chat account. Go to the 'History' tab.Ĭlick open the desired chat transcript's tile and click the ' Delete Conversation' option on the right pane.Ģ. An admin can delete the chat transcripts from the chat history section of their account.
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